NEWCASTLE EARNS HIGH MARKS IN COMMUNITY SATISFACTION SURVEY  

Newcastle residents have an overwhelmingly positive perception of the community they call home. The results of the City’s most recent Community Satisfaction Survey show that citizens value Newcastle as a place to live and raise a family.  

During the Jan. 4, 2022, council meeting, Newcastle Councilmembers got a breakdown of the statistically valid survey administered by the nationally recognized ETC Institute. In his presentation to the Council, ETC Institute’s Ryan Murray praised Newcastle leaders, noting that results show citizens’ satisfaction with City services is much higher than other communities, both nationally and regionally.  

“Residents continue to have an extremely positive perception of the City,” Murray said. He noted that this was particularly encouraging given the tumultuous nature of the last two years. “Folks continue to have a positive perception of the City government and City services that are being provided, despite everything that’s happened over the last couple years.    

Newcastle scored high marks in community livability, with 94% of residents indicating they were very satisfied or satisfied with the overall quality life, which is up from 92% in 2020, the time of our last survey.   Similarly, 87% of citizens indicated they were very satisfied or satisfied with Newcastle as a place to raise children, which Murray cited as one of the most important metrics when gauging residents’ overall satisfaction with their community.

The City services that residents are most satisfied with are: 1.) Fire and emergency medical services, 2.) City parks, trails, and open space, 3.) Maintenance of City streets and rights-of-way, and 4.) Local police protection. All these percentages figure above the national and regional averages. Again this year, Murray particularly highlighted the satisfaction with street maintenance: Newcastle has 82.6% satisfaction in this area, as compared to the 54% average satisfaction nationwide, which he described as “astounding.” He had high praise for the public works team on this item.  

ETC Institute collected a total of 401 surveys, representing a demographically accurate snapshot of the community.  

Resources: Newcastle Community Survey (Full Report) | Newcastle Community Survey Results (Presentation) 

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